Entry Policy

Introduction

1.1  Here at Laserquest we take the safety and enjoyment of our customers and staff very seriously.
1.2  We wish everyone of our guests to have an enjoyable and fun time whilst visiting.  To achieve this we require your co-operation with certain safety & house rules.
1.3  By using any of our facilities you agree to be bound by these terms & conditions

Key Points

2.1 Laserquest Swindon staff members are present to ensure the correct use of the Laserquest equipment, and to implement the centre rules.
2.2 We advise flat shoes with a sole that grips.
2.3 Lost button cell key-tags will be charged for at £5 each
2.4 No alcohol, food or soft drink may be brought onto the premises.  Only food and drink bought on the premises may be consumed on the premises, with the exception of Birthday Cakes.
2.5 No food or beverages may be taken in or consumed in the kit up area or the arena.
2.6 Due to the size of the Laserquest equipment and the nature of the game, it is deemed impractical for children under the age of 6, please try our free birthday trial to best assess its suitability.
2.7 At all times children are the responsibility of the supervising adult. Laserquest Swindon does not provide services of supervision to children using the centre.
2.8 Disruptive, antisocial or violent behaviour by a customer or group of customers directed toward other customers or staff members will result in the offending customer or group of customers being required to leave the premises immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Manager and includes both physical and verbal abuse. Any such occasion will be reported to the police.
2.9 Anyone deemed to be under the influence of illegal substances will be refused entry to the centre.  Persons who have consumed intoxicating beverages may be refused entry based on their state.
2.10 Laserquest Swindon does not accept responsibility for lost or damaged possessions.
2.11 All players participate at their own risk. Laserquest Swindon does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack or parental supervision or failure to comply with the Arena Rules.
2.12 Laserquest is played in a dark, smoky and unfamiliar environment, if you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.
2.13 Players must arrive at least 15 minutes before their first game. Games may be on occasion delayed; late arrivals may miss their game in which case no refund will be offered.
2.14 General public games are open to players of all ages and abilities.
2.15 The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.
2.16 Please notify changes in group size for any party booking 24 hours before your booking. Should you bring less players on the day than you have booked for we reserve the right to charge the full amount for the absent players.
2.17 The company reserves the right to alter times, attractions and prices without notification.
2.18 The company reserves all rights to admission.
2.19 Terms and conditions are subject to change. Please check before participating.

Arena Rules

3.1 NO RUNNING.
3.2 FLAT OR LOW HEELED FOOTWEAR ONLY.
3.3 NO PHYSICAL CONTACT WITH OTHER PLAYERS.
3.4 NO CLIMBING ON THE SCENERY.
3.5 NO CROUCHING OR LYING DOWN.
3.6 NO USE OF FOUL OR ABUSIVE LANGUAGE
3.7 ANY PERSON WITH A MEDICAL CONDITION SHOULD CONSIDER THAT LASER QUEST IS A GAME THAT REQUIRES SIGNIFICANT PHYSICAL EXTERTION.

Refund and Cancellation Policy

4.1 Please note that for any advanced bookings you will be charged a non refundable deposit.  The deposit amount is 50 percent of the total cost of the booking including any extras.
4.2 Should you need to cancel the booking then you will lose your deposit. 
4.3 Should you need to move your booking then it is at the sole discretion of the management as to whether they will allow this.  In the event that this is not possible then you will have deemed to have cancelled the booking and will lose your deposit.
4.4 In extreme circumstances the management reserve the right to refund your deposit.
4.5 The company can be contacted at: 

Trading Address:                
Laserquest Swindon,
Shaw Ridge Leisure Park,
Whitehill Way,
Swindon,
SN5 7DN.
Telephone : 01793 758 758